Terms & Conditions
About these Terms & Conditions:
Welcome to the Sara Clausin’s website. Please review the following basic rules that govern your use of our site. Please note that your use of our site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this Site. Visit our store instead on Bondegatan 50 in Stockholm.
As an authorized online distributor for all of the designers we feature, Sara Clausin unconditionally guarantee that every item we sell is 100% authentic.
On this site, Sara Clausin supplies all texts in both Swedish and English language. Customers must understand one or both of these languages in order to use the site and its services. Sara Clausin not to be held responsible if a customer uses this site and its services without understanding the language that is used on the site.
Colors and images at SARACLAUSIN.COM:
We work very hard with our images so that they reproduce the color and appearance of the items on the site as close as it is technically possible. However, we cannot guarantee 100% image accuracy due to various computer monitor calibrations and settings at the user end.
We work very hard to always post the latest and most reliable information on our site. However, we cannot guarantee 100% correct stock information because of different reasons. If you have any questions considering the stock, color, quality or something else, do not hesitate to contact us at email@example.com.
All orders ship via UPS worldwide and DHL in Sweden. We also offer shipping via Urb-it in Stockholm city. Shipping within the EU generally is 2-4 business days. Shipping to the USA, Asia and countries that impose customs duty is generally between 3-5 business days. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility and will be invoiced to the recipient by the carrier (and not by us). For further questions, do not hesitate to contact us at firstname.lastname@example.org
Business days are defined as Monday through Friday, except holidays.
Sara Clausin generally packs orders Monday – Friday. However, orders packed by Sara Clausin on Sundays or Legal Holidays are not shipped until the following business day (during long Legal Holidays or during sale periods the time from when the order has been placed and when it ship can be longer. If you receive an email from us on a Sunday or Legal Holiday indicating that your order has shipped, please be aware that it will ship the next business day.
For Sweden we ship via DHL Freight to your closest DHL Service Point, where you can collect the order when it is convenient for you. A text/SMS notification will be sent when the order is ready to collect. Outside Sweden we ship via UPS. In Stockholm city you can choose to ship via Urb-it.
If a shipment is delivered to a front desk or to a doorman, the shipment is considered delivered at the time and date for when the shipment was signed for by the front desk or doorman. If a shipment is delivered to a post office, it is the buyer’s responsibility to collect the order within 14 calendar days. If the buyer does not collect its order, the delivery will be sent back to Sara Clausin as a cancelled order. See “Cancelled orders/ Refused shipment” conditions concerning an uncollected order resent back to us.
You will receive an email from us with a link to the tracking number so you can check the progress of your delivery at the carrier’s website. Please note that the tracking numbers can sometimes be assigned before our carrier actually picks up your shipment; therefore the tracking links may take up to 24 hours to be activated within the carriers system. Please note that this email does not come with the order confirmation.
We use a fixed shipping rate for most shipments, no matter the size and weight of the order. This fixed shipping rate is given to you during the checkout process.
In Stockholm city you can choose to ship via Urb-it for 129 SEK if:
– Your order weights less than 8kg.
– You submit your order from 11am (delivery 12am) to 6pm (delivery 7pm) Monday-Friday. 11am-4pm Saturdays, delivery 12am-5pm.
Otherwise we ship via DHL.
In Sweden we ship via DHL for a cost of 10 EUR.
In EU we ship via UPS Standard for a cost of 25 EUR.
Outside EU we ship via UPS Expedited for a cost of 45 EUR.
If a shipment has been sent to you and it is refused or returned to us for any reason – see below “Cancelled orders/ Refused shipment”.
All returns and exchanges require a Return Authorization Number (RAN). You have to request a RAN by emailing email@example.com. Returns or exchanges made without RAN can NOT be processed. Purchased return items must be back to us in store within 14 calendar days after you have received the item. The buyer has to cover all shipping expenses.
All authorized returned merchandise is subject to re-entry inspection, which is at the sole discretion of Sara Clausin and must meet all the requirements listed under the Return Policy below. Sara Clausin reserves the right to assess re-stocking fees depending on the state of the returned merchandise or for other reasons as we see fit. If the authorized returned item(s) passes re-entry inspection, you will receive a confirmation of the return and the refund. The refund will either be credited to original purchasers credit card or as a store credit.
Sales items and items bought on discounted prices may NOT be returned.
Return Policy by Sara Clausin:
– The Product Authenticity Tag must be attached to the item with its plastic security cord intact.
– The item must be packaged in the same or similar manner as it was received. Footwear returns and exchanges must include the original shoebox in its original condition and without postal labels. Damages to or omission of this box from your return/exchange may result in a fee.
– The original dust bag for bags must be included in the return or exchange.
– Returned items must be unworn, unaltered, unwashed, with all original tags attached, and free of defects. Items must also be free from any kind of odors like perfume or cigarette smoke for example.
– The item must be returned within 14 calendar days after you have received the item. *
– The return shipment will be at your responsibility and cost. We require all international returns to be shipped via a courier service provided by DHL or UPS, no exceptions.
– Unidentified returns will be returned to sender.
We are only able to offer size exchanges.
Exchange for size is subject to stock availability. The buyer has to cover all shipping expenses.
When counting the days in the given time frame under our Return Policy we can not take into consideration:
– Delays in the custom clearance as such delays are outside of our control.
– Delays if the recipient request a later delivery or an address change after the order has been booked into the system and/or dispatched from our warehouse.
– Delays if the recipient is not available at the given delivery address when the carrier attempt to deliver the shipment.
– Delays if the recipient´s delivery address stated when the order was placed is incorrect, or if the recipient has moved since the order was placed.
Cancelled orders/ Refused shipment
If a shipment has been sent to you and it is refused by you and returned to us for any reason, then you will be subject to a 20% return fee, which will be deducted from your payment.
Depending on the item value of the shipment, the parcel and its content might alternatively be destroyed by the carrier or by the local Custom Authorities resulting in no refund amount at all. If you refuse/do not pay the import duties/taxes the parcel will be returned to us and treated as a refused shipment.
Restocking fees apply to:
1) Returns of items that are damaged altered or have an odor.
2) Returns from customers with a specific purchase/return history. Customers that repeatedly purchase from us only to return all or the better part of their orders might be subject for restocking fees.
We gladly accept Visa, Mastercard and American Express credit/debit cards.
With Klarna you can pay directly with your VISA & Mastercard. You can also choose to pay by invoice paid in 14 calendar days, partial payments 3-36 months, Klarna konto or to pay directly via your bank*.
* Banks available are SEB, Handelsbanken, Swedbank and Nordea.
Currency & Sales Tax / VAT:
All prices displayed at our site are given in Swedish Crowns (SEK kr). To convert the displayed SEK price into Euros or US Dollars, the actual charged amount may be different due to the daily exchange rate fluctuations. Your credit card will be charged in SEK when you place your order. Please note that we can only trade and invoice in SEK. Your credit card company may convert the SEK to a different currency and sometimes card companies/banks make a small commission charge from your currency to SEK conversions. Depending on where in the world you are, prices are automatically displayed with or without Value Added Tax (VAT).
VAT exemption apply for all countries outside of the European Union (EU), and also includes Norway, Switzerland and Liechtenstein.
Shipping cost and import duties / taxes:
Shipping is not included in the given prices at each item. The shipping cost is added during checkout. Import duties, taxes and charges are not included in the item price or shipping costs. The import duties, taxes and charges are the buyer’s responsibility and will be invoiced to the recipient by the carrier (and not by us). Sara Clausin is not responsible for, nor can we offer, any specific advice regarding any customs related fees that you may incur. For specific information, please consult with your local government import office.
When ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving goods. We cannot and will not mark packages as gift, sample or anything other than what it is on the applicable customs forms nor will we reduce the value of said package to lessen the taxes and duties levied against the recipient. No exceptions will be made to this policy!
Sara Clausin does not price match with other retailers or websites. Additionally, we do not adjust pricing of previous purchases to match any current promotional pricing.
Upon placing an order at Sara Clausin, a receipt is automatically e-mailed confirming the purchase. This receipt does not constitute a contract, and orders may be canceled at any time due to insufficient stock, inability to authorize a credit card, suspicion of fraudulent intent, discovery of an incorrect item price, or any other reason, as we see fit.
At Sara Clausin we try to be as environment friendly as possible! Therefore we do not send out an additional printout of your receipt. So make sure you save your e-mail receipt.
Verifed by Visa® and Mastercard® Securecode
We use Verified by Visa® and MasterCard® Securecode to add an extra layer of security when you shop with us. To use any of these services, you must first register the service with your card issuer/bank. Once you have registered and created your own private password with your card issuer/bank, you will at the checkout process at Sara Clausin be automatically redirected to your bank/card issuer to provide your secret password each time you make a purchase with us. This means that even if someone knows your card number, they will be unable to complete a purchase without your private password.
Many cards now require this service. If you have not registred your card with your card issuer/bank you might be unable to complete the transaction!
VAT & VAT exemption
Orders shipped within the European Union (EU) includes Swedish Value Added Tax (VAT).
Austria, Belgium, Bulgaria, Czech Republic, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden and United Kingdom.
Orders shipped outside of the European Union are exempt from Swedish Valued Added Tax. The order is calculated online less the Value Added Tax and the final invoice will also reflect this tax exemption.
VAT Exemption apply to: USA and Canada, Australia and New Zeeland, Asia, the Russian Federation, the Middle East, South Africa and parts of the Caribbean Islands.
VAT exemption for European Countries that are non-European Economic Community Members includes Liechtenstein, Norway, Switzerland, Serbia and Bosnia/Herzegovina.
Please note that shipments destined outside of the European Union are subject to import fees based on the customers’s home country regulations. Payment of these import fees is the buyer’s responsibility and will be invoiced to the recipient by the carrier (and not by us). For specific information, please consult with your local government import office.
Some designers might not be available to buy online. To buy items from such designers, you have two options:
1. Visit our Stockholm store to purchase the items.
2. Make a request to our email firstname.lastname@example.org: simply enter your email and click the submit button. We will then review your request and contact you by email at our earliest convenience.
Goods are classified as faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear and/or incorrect handling or washing are not considered to be faulty.
If an item is faulty contact us by email. Please provide digital images and a detailed description of the problem with the item.
NOTE: All faulty goods matters are subject to an investigation made by us and/or the manufacturer. As each case is unique, it is impossible to say how the matter will be dealt with before the investigation has started.
All shipments are insured against theft and accidental damage whilst in transit from our warehouse to your shipping address. Once your items have been delivered/signed for they are no longer covered by insurance.
If your box is damaged upon arrival, you must make a note with the carrier’s courier/driver when signing for it that you are accepting a damaged box.
If the goods inside the box is damaged you must immediately contact the carrier and report the damage to them. The carrier will then give you information of the next steps. You must also keep the outer box, as it will be a part of the investigation for the cause of the damage.
For all kinds of damages, to the outer box and/or the content of the box, you should immediately upon discovery of such damage take digital pictures of the damaged outer box and/or the content.
SECURITY, COOKIES AND PRIVACY
We do not store any card information at our servers! All transactions submitted are encrypted with the highest security standard. We also use Verified by Visa® and MasterCard® Securecode, if you have not yet registered your card for any of these services, please do so by contacting your card issuer/bank.
Cookies and privacy
Sara Clausin may use your personal information for the processing of orders, payments and to provide you with a personalized shopping experience. We will also use your details to fulfill and deliver your orders and manage your account. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
We may also use your personal information to send you marketing updates (which you of course can choose not to subscribe to). We do not sell your details to third party marketing companies.
LAW AND JURISDICTION
These Terms are governed by and construed in accordance with Swedish law and subject to the exclusive jurisdiction of the Swedish Courts.